1. Introduction

Auxanova Business Services FZCO (“Auxanova”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of individuals in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy should be read together with Auxanova’s Data Protection Policy, which sets out the internal principles, governance structure, and controls governing the processing of personal data.

2. Definitions

• User / You: Any individual who accesses or uses Auxanova’s websites, services, or content.
• Personal Information: Any information that identifies or can reasonably identify an individual.
• Profile Information: Information voluntarily provided by users when registering for services or requesting content.
• Third-Party Content: Content owned and controlled by third-party providers and made available through Auxanova.
• Content Provider: A third party that owns and licenses Third-Party Content.

3. Information We Collect

3.1 Information You Provide

We may collect Profile Information when you register on our platforms, request access to content or services, subscribe to communications, contact us, or participate in surveys. You may update, correct, or request deletion of your Profile Information at any time.

3.2 Information Collected Automatically

When you visit our websites, we may automatically collect information such as IP address, browser and device information, pages visited, referral URLs, session data, and interaction metrics. This data is used to improve website performance and user experience.

4. Cookies and Tracking Technologies

Auxanova uses cookies and similar technologies to recognise visitors, remember preferences, analyse usage, and deliver relevant content. You may control cookies through browser settings. Disabling cookies may affect site functionality.

Some third-party partners may place cookies on your device. Auxanova does not control these cookies. For more information, visit www.allaboutcookies.org.

5. Use of Personal Information

• Provide access to requested content and services
• Manage user accounts and preferences
• Send service-related and administrative communications
• Deliver marketing communications where permitted
• Conduct analytics and service improvements
• Comply with legal and regulatory obligations

6. Legal Basis for Processing

Personal information is processed based on lawful grounds including consent, contractual necessity, legal obligations, vital interests, and legitimate business interests, as documented in Auxanova’s Register of Processing Activities.

7. Sharing and Disclosure of Information

7.1 Content Providers

When Third-Party Content is requested, Profile Information may be shared with the relevant Content Provider. Their use of your information is governed by their own privacy policy.

7.2 Service Providers

Auxanova may share information with trusted vendors performing services on its behalf, subject to contractual confidentiality obligations.

7.3 Business Partners

Personal information may be shared with partners for joint offerings. Auxanova does not control partner privacy practices.

7.4 Aggregated and Non-Personal Data

Anonymised data may be shared for analytics, research, or business insights.

7.5 Legal Requirements

Information may be disclosed to comply with legal obligations or protect rights and services.

8. Marketing Communications and Opt-Out

Users may opt out of marketing communications at any time via unsubscribe links or by contacting info@auxanova.com.

9. Data Security

Auxanova implements appropriate security measures including access controls, encryption, monitoring, backups, and disaster recovery. Absolute security cannot be guaranteed.

10. Data Retention

Personal information is retained only as long as necessary and reviewed periodically in line with Auxanova’s Data Protection Policy.

11. International Data Transfers

Data may be processed outside your country of residence with appropriate safeguards in place.

12. Your Data Protection Rights

• Access personal data
• Request correction or erasure
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

13. Children’s Privacy

Auxanova does not knowingly collect data from individuals under the age of 13.

14. Changes to This Privacy Policy

This policy may be updated periodically. Continued use of services constitutes acceptance of the revised policy.

15. Contact Information

Auxanova Business Services FZCO
Email: info@auxanova.com